Wiggle Lost my Garmin
“CONFIDENTIALITY NOTICE:
This e mail message is intended only for the person to whom it is addressed
and may contain confidential and/or privileged material. Any unauthorised
review, use, disclosure or distribution is prohibited. If you are not
the intended recipient, please contact the sender by reply e mail and destroy
all copies of the original message” — Said the statement at the bottom of the support email.
As I am apparently not meant to share the response trail – let me paint you a picture.
Query best option to resolve a Garmin issue with Garmin Edge1000 within warranty period. They suggest sending back to provider as opposed to them – as I will get a new one, not a repaired one. Great stuff.
Send back a broken Garmin Edge1000 to Wiggle March 17th.
A week later I chase up as I have heard nothing – they confirm it has arrived.
As it came as part of a performance pack they need the (working) sensors sent back so they can replace the pack.
I send back the sensors – a chest strap, cadence sensor, speed sensor around April 17th after losing the will to live over how I was meant to know which ones to send back, and why it was so necessary.
8th of MAY now, I chase up asking for confirmation on how this was progressing with themselves or Garmin as it was indicated it would not in fact be replaced under warranty – but sent off to Garmin for review. I am told that they have no record of the device, or indeed the second packaging arriving. Ever. I am asked – one month and two months on from sending to provide the proofs of posting (!).
I send off the email that I had found (through a highly unusual process of looking through the emails I had received to this address from support@wiggle.co.uk regarding the matter) received stating that they have the devices by way of confirmation.
So – here we are. Two months on. Wondering if they have now misplaced the device. Lost it. Gone.
Wiggle – this vexes me. I am very vexed.
SORT IT OUT.
Previous Post
Next Post
UPDATE
Scan or retain those proof of postage receipts from Collect+
They had lost the Garmin, lost the sensors, and were unwilling to accept the emails they had sent saying they were in receipt.
Thankfully I had scanned both of them – so had a copy of them.
I mean how often do you keep those after you have been told they are received?
Okay – how about 2 months later?
No. Me neither!
Scanning FTW in this case – at which point they ship me a new performance bundle 8pm, and it is with me before 9am the next day…. albeit in a box that looked like it had been run over.
Trying to follow up on the where / why / how – nothing. Zero. They consider it resolved. No means to escalate, no means to follow up, no means to formally feed back.
Irritated.
There are many things that I will forego, overlook, work around… however disappointing me… not so much. I am … disappointed Wiggle. Shame on you.